At the scene
For an active fire, smoke, gas odor, injury, or new heat, call 911. Do not call a contractor first. Once everyone is outside, tell firefighters if a person or pet may still be inside and give them any known information about oxygen tanks, fuel, solar batteries, or other hazards.
Designate one family contact to update relatives. That protects your phone battery and keeps different people from giving conflicting information.
- 911 and the responding fire department
- A trusted family contact
- The American Red Cross if immediate help is needed
When the fire department releases the scene
Notify your insurance company or agent and ask what immediate steps they require. If you rent, contact the property owner or manager. If service has been shut off or damaged, contact the utility provider. Never reconnect gas or electricity yourself.
For pets exposed to smoke or heat, call a veterinarian even when injuries are not obvious. Burns may hide under fur and breathing problems can develop after the event.
When recovery begins
After the property is safe to approach and the insurer has been notified, contact a qualified fire-restoration company to discuss emergency securing, water removal, documentation, contents, smoke cleanup, and reconstruction. Ask what is urgent, what can wait, and how decisions will be documented.
Sources and further help
This is general information. Follow instructions from firefighters, medical professionals, utilities, building officials, and your insurer.